These Refund Policies outline the terms and conditions governing refunds for your booking with AbnerSafaris.
Cancellation Fees
- Cancellation Charges: If you cancel your booking, the following cancellation fees will apply:
- 10 days or more before departure: 0% of the total tour cost.
- 5 to 10 days before departure: 30% of the total tour cost.
- 5 days or less before departure: 55% of the total tour cost.
No-Show Policy
- No-Show Charges: If you fail to show up for your tour without prior notice, you will be charged the full tour cost.
Refund Requests
- Documentation: You may be required to provide supporting documentation, such as medical certificates or flight cancellation confirmations.
- Processing Time: Please allow 6 business days for your refund request to be processed.
Non-Refundable Items
- Certain expenses, such as visa fees, travel insurance premiums, and optional activities, may be non-refundable.
Force Majeure
- Circumstances Beyond Our Control: In the event of force majeure, such as natural disasters, political unrest, or pandemics, Abner Safaris may not be able to provide a refund.
Governing Law
- Jurisdiction: This Refund Policy is governed by the laws of Kenya.